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Terms of Service

TERMS AND CONDITIONS

Thanks for choosing to do business with us. It's been a pleasure, before we go ahead please make sure you read the terms of service. This document outlines our terms and conditions to ensure transparency and mutual understanding.

Time Billing Guidelines

Our billing structure follows these guidelines:

  • Minimum billing increment is 0.5 hours (30 minutes) per task
  • Quoted hours reflect the standard estimated time to professionally complete each task, including:
    • Initial analysis and planning
    • Task execution and quality checks
    • Configuring or optimizing tools/software required for task execution.
    • Client communication and coordination
    • Research and Development: Investigating best practices, tools, or methods to optimize task outcomes.

Work Capacity and Schedule

Our standard operating parameters include:

  • Standard working hours: Monday to Friday, 9 AM to 6 PM local time
  • Holiday Schedule:
    • Public holidays will be observed
    • Planned vacation time will be communicated at least 4 weeks in advance
    • Emergency/sick leave will be communicated as soon as possible

Communication Standards

We maintain professional communication standards:

  • Response Time: All communications will be acknowledged within 24 business hours
  • Meeting Requests: Must be scheduled at least 2 business days in advance
  • Emergency Protocol: For urgent matters, contact will be established through designated channels
  • Status Updates: Provided regularly for ongoing projects

Project Management

  • Work Requests: Must be submitted in writing via designated platforms
  • Change Requests: Any changes to ongoing work require written approval
  • Priority Levels: Work will be prioritized as agreed upon in writing
  • Dependencies: Client-dependent tasks require materials/feedback within 3 business days

Quality Assurance

We maintain high quality standards:

  • All work will be performed to professional standards
  • Testing and verification included in service delivery
  • Any rework due to our error will be addressed promptly
  • Client feedback should be provided clearly and promptly
  • All revision requests must be provided in writing

Intellectual Property

Unless otherwise indicated, we own or license all rights, title and interest (including intellectual property rights) in our Site and all of our Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to Our Intellectual Property. You must not:

  1. Copy or use, in whole or in part, any of Our Intellectual Property;
  2. Reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or breach any intellectual property rights connected with Our Intellectual Property.

Confidentiality and Data Protection

  • All client information will be treated as confidential
  • Data Storage and Access:
    • All work will be conducted within secure systems
    • Client credentials and access will never be shared
    • Separate login credentials will be maintained for each client
  • Non-disclosure agreement available upon request

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

The information contained on this Site is provided in good faith, and we make every reasonable effort to ensure its accuracy. However, we do not provide any representation or warranty regarding the accuracy or completeness of such information. All representations and warranties, whether express or implied, are excluded.

Indemnity

To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you.

Dealing with a Problem

If you would like to give us feedback, please contact us – we appreciate your input. In the event of any dispute, parties must attempt to resolve the issue in good faith through proper communication channels before pursuing other remedies.

Applicable Law

Your use of our Site and these Terms are governed by the laws of New Zealand. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New Zealand.

Changes to our Terms

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: info@pbiwise.com

You can also contact us through the feedback form available on our Site.